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服务

作为为世界上最重要的媒体公司提供创新，可靠的产品和解决方案的领导者，盖茨航空公司知道有时您在服务和支持上也需要同样的可靠性。有着悠久的广播创新和专业知识的GatesAir人员随时准备为您提供日常请求和意外问题。






盖茨空气护理

在 GatesAir，我们明白最大程度的正常运行时间和运营效率对于广播公司至关重要。我们还知道，许多广播公司在发射机维护和维修方面缺乏内部专业知识——这是一个日益严重的问题。这就是我们提供GatesAir Care 的原因：一套全面的服务级别协议包，旨在让您的传输系统保持最佳性能。

有了 GatesAir Care，您获得的不仅仅是产品保修。我们的分层支持计划可根据您的需求提供福利和成本节省，包括延长保修、预防性维护、远程监控、技术培训、快速维修以及零件和服务折扣。有了 GatesAir Care 经过工厂培训的团队为您提供支持，您可以放心保持广播准备就绪。

无论您选择哪种 GatesAir Care 套餐，您都将受益于我们无与伦比的专业知识、快速响应时间以及最大限度地提高您的直播性能和保护的承诺。立即联系我们了解更多信息！

GatesAir's GatesAir Care

 

 

GatesAir Care: Service Tiers

Service Offering Standard Signature Elite
Warranty 12 months 24 months 36 months
After-Hours Emergency Phone Support
Response Level 1:
Critical
Response Level 1:
Critical
Response Level 1:
Critical
Business-Hours Phone / Email Support
Response Level 3:
Elevated
Response Level 2:
Priority
Response Level 1:
Critical
Emergency Services (On-Site) ✕
Non-Emergency Services (On-Site) ✕ ✕
Preventative Maintenance Services (On-Site) ✕
Once during term
Twice during term
Remote Services via WAN Connection
(Monitoring w/ Report) *		 ✕
Once during term
Twice during term
Repair Services (Factory)
As needed 10-day expedite
As needed 5-day expedite
As needed 5-day expedite
Standard
Warranty
12 months
After-Hours Emergency Phone Support
Response Level 1: Critical
Business-Hours Phone / Email Support
Response Level 3: Elevated
Emergency Services (On-Site)
✕
Non-Emergency Services (On-Site)
✕
Preventative Maintenance Services (On-Site)
✕
Remote Services via WAN Connection (Monitoring w/ Report) *
✕
Repair Services (Factory)
As needed 10-day expedite
Signature
Warranty
24 months
After-Hours Emergency Phone Support
Response Level 1: Critical
Business-Hours Phone / Email Support
Response Level 2: Priority
Emergency Services (On-Site)
Non-Emergency Services (On-Site)
✕
Preventative Maintenance Services (On-Site)
Once during term
Remote Services via WAN Connection (Monitoring w/ Report) *
Once during term
Repair Services (Factory)
As needed5-day expedite
Elite
Warranty
36 months
After-Hours Emergency Phone Support
Response Level 1: Critical
Business-Hours Phone / Email Support
Response Level 1: Critical
Emergency Services (On-Site)
Non-Emergency Services (On-Site)
Preventative Maintenance Services (On-Site)
Twice during term
Remote Services via WAN Connection (Monitoring w/ Report) *
Twice during term
Repair Services (Factory)
As needed5-day expedite

* Not Required if combined with AirWatch365

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