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As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.
At GatesAir, we understand that maximum uptime and operational efficiency are critical for broadcasters. We also recognize that many broadcasters increasingly lack in-house expertise for transmitter maintenance and repair - a growing operational challenge. That’s why we offer GatesAir Care: a comprehensive suite of Service Level Agreement (SLA) packages designed to keep your transmission systems running at peak performance.
With GatesAir Care, you receive far more than standard product warranties. Our tiered support plans are designed to deliver meaningful operational benefits and cost savings, tailored to the needs of each customer and facility. Plans offer extended warranty coverage, on-site emergency and non-emergency support, preventive maintenance, fast-track repair services, and expedited phone and remote support delivered by our factory-trained service engineers. Optional AirWatch365 enhances these plans with 24/7 remote monitoring and proactive response for TV and radio networks. Choose the support level that best fits your operation and stay on-air with confidence all year long!
No matter which GatesAir Care package you choose, you benefit from GatesAir’s unmatched expertise, rapid response, and unwavering commitment to maximizing on-air performance and long-term asset protection. With our factory-trained team supporting your operation, you can focus on your broadcast mission with confidence. Contact us today to learn more!
| Service Offering | Standard | Signature | Elite |
|---|---|---|---|
| Warranty | 12 months | 24 months | 36 months |
| After-Hours Emergency Phone Support |
Critical |
Critical |
Critical |
| Business-Hours Phone / Email Support |
Response Level 3: Elevated |
Priority |
Critical |
| Emergency Services (On-Site) | ✕ | ||
| Non-Emergency Services (On-Site) | ✕ | ✕ | |
| Preventative Maintenance Services (On-Site) | ✕ | Once during term |
|
| Remote Services via WAN Connection (Monitoring w/ Report) * |
✕ | Once during term |
|
| Repair Services (Factory) | As needed 10-day expedite |
|
|
* Not Required if combined with AirWatch365
