SERVICES

As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.

GatesAir Care

At GatesAir, we understand that maximum uptime and operational efficiency are critical for broadcasters. We also know that many broadcasters lack in-house expertise when it comes to transmitter maintenance and repair - a growing concern. That's why we offer GatesAir Care: a comprehensive suite of service level agreement packages designed to keep your transmission systems running at peak performance.

With GatesAir Care, you get much more than just product warranties. Our tiered support plans provide benefits and cost savings tailored to your needs, including extended warranties, preventative maintenance, remote monitoring, technical training, expedited repairs, and discounts on parts and services. With GatesAir Care's factory-trained team supporting you, you can feel confident in maintaining broadcast readiness.

No matter which GatesAir Care package you choose, you'll benefit from our unmatched expertise, fast response times, and commitment to maximizing your on-air performance and protection. Contact us today to learn more!

AirWatch365: 24/7 Remote Monitoring & Response

AirWatch365 is our always-on remote monitoring and response service that extends the value of GatesAir Care for TV, radio, and DAB+ networks. Staffed by GatesAir RF experts in a NOC environment, AirWatch365 securely connects to your transmitters to watch key performance indicators, analyze RF conditions, and proactively address issues that could impact quality and uptime. Built for the realities of global broadcasting, it supports multiple transmission standards used worldwide—so whether your network runs ATSC, DVB-T/T2, ISDB-T, FM/AM, or DAB/DAB+, we can monitor and optimize it with the same rigor. It’s a practical answer to today’s RF staffing challenges, letting broadcasters tap factory expertise while maintaining strict security.

Backed by defined response times, AirWatch365 combines continuous monitoring with predictive analytics—data is stored and analyzed with AI to build a growing knowledge base that improves diagnosis, highlights efficiency opportunities, and guides future optimizations. You choose your level of engagement: Monitor & Notify; Monitor & Remediate (co-developed plan); or Monitor & Remediate with GatesAir in the lead—each with optional scheduled on-site preventive maintenance and periodic performance reporting. The result is simple: protect your investment, maximize uptime, and keep your signal performing at its best—365 days a year.

AirWatch365 can be optionally included in any of the GatesAir Care service tiers listed below.

GatesAir Care: Service Tiers

Elite Support - Our Highest Level of Care

Get the ultimate peace of mind with our Elite Support plan. This premium package includes:

Warranty coverage for up to 36 months
Emergency on-site services
Lifetime technical support available 24/7/365 with elite response to service requests
Access to our customer portal
Semi-annual on-site preventative maintenance with a 25% discount on necessary PM parts
Semi-annual remote monitoring services with detailed reports
Proactive scheduling of software upgrades
Technical training both at the factory and on-site
Spare parts kit, including spare PA and PS modules
Fast-tracked factory repairs
Complimentary inbound and outbound shipping for parts and repairs
15% discount factored in on all included on-site services
Assurance of total cost of ownership

Signature Support - Premium Service and Value

One step down from our Elite plan, Signature Support provides robust benefits at a more moderate cost, such as:

Warranty coverage for up to 24 months
Emergency on-site services
Lifetime technical support available 24/7/365 with signature response to service requests
Access to our customer portal
Annual on-site preventative maintenance with a 10% discount on necessary PM parts
Annual remote monitoring services with detailed reports
Technical training at the factory
Fast-tracked factory repairs
Complimentary outbound shipping for parts and repairs
10% discount factored in on all included on-site services
Assurance of total cost of ownership

Standard Support - Trusted Product Assurance

For customers who want reliable product coverage, our Standard Support offers:

Warranty coverage for up to 12 months
Lifetime technical support available 24/7/365 with priority response to service requests
Access to our customer portal
Technical training at the factory
Fast-tracked factory repairs
Complimentary outbound shipping for parts and repairs
Assurance of total cost of ownership