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As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.
Whether installing a new system, operating or upgrading an existing field or investigating complex operational issues, access to the right technical support is vital to ensure optimum system performance.
Our global technical experts provide the required support across our complete range of systems, sub-systems, products and components. Whether you are creating, transporting or transmitting, we have the technical knowledge available on hand.
GatesAir has a long legacy of training programs to educate and prepare for today’s technology and tomorrows developments. Boasting a carefully crafted balance of classroom instruction with hands-on operation and troubleshooting, GatesAir doesn't just build your skills, but also makes you eligible for SBE Certified continuing education credits.
GatesAir’s cadre of technical experts can help you realize even the larges projects with ease. Ranging from simple transmitter installations to complete network deployments the GatesAir team brings years of global experience to your project to ensure you are maximizing your return on investment.
GatesAir warranty services are provided on every product and system solution. These services cover technical phone support and part replacement for the warranty period.
GatesAir Care provides comprehensive service level agreement packages to keep your transmission systems running at peak performance. Our Elite, Signature, and Standard support plans offer extended warranty coverage, on-site emergency and non-emergency support, preventive maintenance, fast-track repair services, and expedited phone and remote support. More than just product coverage, you get customized benefits, cost savings, and the expertise of our factory-trained team committed to maximizing your on-air uptime and protection.
AirWatch365 is our always-on remote monitoring and response service that extends the value of GatesAir Care for TV, radio, and DAB+ networks. Staffed by GatesAir RF experts in a NOC environment, AirWatch365 securely connects to your transmitters to watch key performance indicators, analyze RF conditions, and proactively address issues that could impact quality and uptime. Combining continuous monitoring with predictive analytics, AW365 stores and analyzes data with AI to build a growing knowledge base that improves diagnosis, highlights efficiency opportunities, and guides future optimizations.
GatesAir Service Parts offers top-notch assistance for all your TV and Radio broadcasting parts needs, backed by over 30 years of combined customer service experience, providing both current production and legacy GatesAir product parts.
GatesAir University is your online source for Broadcast Technical and Operations training! The site offers access to a variety of video courses designed and administered by the experienced experts at GatesAir, the world leader in over-the-air television and radio broadcast transmission and STL technology.
