SERVICES

As a leader in providing innovative, reliable products and solutions to the world’s most important media companies, GatesAir knows that there are times you need that same reliability in service and support. GatesAir personnel with a long history of broadcast innovation and expertise are ready to help you with both day-to-day requests and unexpected issues.

AirWatch365

24/7 Remote Monitoring & Response

AirWatch365 is our always-on remote monitoring and response service that extends the value of GatesAir Care for TV, radio, and DAB+ networks. Staffed by GatesAir RF experts in a NOC environment, AirWatch365 securely connects to your transmitters to watch key performance indicators, analyze RF conditions, and proactively address issues that could impact quality and uptime. Built for the realities of global broadcasting, it supports multiple transmission standards used worldwide—so whether your network runs ATSC, DVB-T/T2, ISDB-T, FM/AM, or DAB/DAB+, we can monitor and optimize it with the same rigor. It’s a practical answer to today’s RF staffing challenges, letting broadcasters tap factory expertise while maintaining strict security.

Backed by defined response times, AirWatch365 combines continuous monitoring with predictive analytics—data is stored and analyzed with AI to build a growing knowledge base that improves diagnosis, highlights efficiency opportunities, and guides future optimizations. You choose your level of engagement: Monitor & Notify; Monitor & Remediate (co-developed plan); or Monitor & Remediate with GatesAir in the lead—each with optional scheduled on-site preventive maintenance and periodic performance reporting. The result is simple: protect your investment, maximize uptime, and keep your signal performing at its best — 365 days a year.

AirWatch365 can be optionally included in any of the GatesAir Care service tiers.